DepotMaestro treats your privacy as the cornerstone of your relationship with us – keeping your personal information protected, safe and private. The Privacy Act of 1988, which includes the Australian Privacy Principles as set out in the Act binds us as to the confidentiality of your personal information.
This policy discloses what we do with your personal information which you supply to us.
1. What do we mean by Personal Information?
Any information which may be used to identify yourself, we regard as personal information. This includes, but is not limited to your name, personal address, phone details, email, social media information, date of birth, gender and profession or work. While we will also collect credit card details in the payment process, these credit card details are not stored by us, but by our payment provider.
2. How do we collect your Personal Information?
As part of the registering process when signing up to DepotMaestro we collect personal information that is required for us to do business with you.
We will collect information from you when you:
a) Register for the service
b) Upgrade your subscription plan
c) Request information from us
d) Contact us
3. Collection of data
The data you enter will be in one of three forms:
a) Depot data entered to enable you to use the features and facilities of DepotMaestro – cars, drivers, pay-ins, rosters, contacts, incidents, accidents and maintenance, as well as other features which may be added over time.
b) Personal information as listed in (1) above which can identify a particular person or company.
Your depot data is your data and remains so as long as your subscription is current. If you allow your subscription to lapse, you are always able to read and export your data after expiration of the your subscription - however, you are not able to create any new records. We reserve the right to delete your data after one year following the expiration of your subscription. You can export a backup of your data during this period for additional safety.
c) Credit card data – see the Security Policy below
We do not store your credit card details. They are stored with our payment provider. When you enter these details as part of the purchase or upgrade of a subscription, we encrypt the information using industry standard Secure Socket Layer technology. (SSL) While we take the utmost care, internet information transmission is by it's nature not 100% secure, so we cannot give you an absolute guarantee of the security.
DepotMaestro takes all possible steps to protect your data and to prevent unauthorised access. Your data is stored on industry-grade secure data servers.
4. Who owns your data and who can access it?
Any data that you, your users that have been provided with access to your depot by you, and your drivers enter is wholly owned by you and remains so for as long as your subscription remains current.
Your data, which you own, is held within the DepotMaestro framework, which we own. You are able to download your data as a safety backup and we encourage you to do that.
DepotMaestro allows you to access various third-party online services, such as providers of SMS, EFTPOS and meter data, accident and insurance assessment services amongst others. If you choose to use these third-party services, then we pass your personal information onto these services only when we have been authorised by you. These third parties are not permitted to access or use your data for any other purpose than that which their services require. DepotMaestro has no control over these services and takes no responsibility for the privacy policies of these services. You should check the privacy policies of these services and are responsible for such.
Your data could be accessed without your consent when DepotMaestro is legally obliged by a subpoena or court order to provide such information. We will attempt to notify you of access to your data where appropriate and permitted by law.
Your depot data will only ever be used where it has been completely de-identified and then only to provide industry-wide statistics so you can compare the performance of your depot against the industry, such as driver averages, pay-in averages and expenses, amongst others.
De-identified data means that it is completely stripped of anything that can identify your depot, leaving only the raw data.
DepotMaestro uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a subscriber wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the DepotMaestro site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.depotmaestro.com.
10. DepotMaestro Security Policy
DepotMaestro uses the Wave Payment Gateway for its online credit card transactions. Wave provides a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Wave gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by DepotMaestro or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- Wave at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by DepotMaestro.